How to identify if gambling is becoming a problem
The majority of people do gamble responsibly. It may help you to keep your gambling under control by remembering the following:
For some however gambling can become a problem. If you are concerned about the amount you are gambling, and feel it is taking over your life - or you are concerned for a friend or relative - then the following questions may help you by giving you some guidance.
Have others ever criticised your gambling?
If you are answering 'yes' to some of these questions, then it is likely that a gambling problem exists. For friendly and helpful advice from trained counsellors call the National Gambling Helpline on 0808 8020 133. The helpline operates between 8am and midnight, 7 days a week, 365 days a year. Calls outside of these hours will be taken by a message taking service.
Sometimes just telling someone about your problem can be a relief and it is the first step towards dealing with your problem. You can also visit the GamCare website for more information and advice.
The following procedures are in place to encourage people to gamble responsibly and seek help should gambling become a problem:
The National Gambling Helpline number and Gambleaware.co.uk website address is included on all tickets and entry forms to lotteries as well as our website address that includes information on gambling.
During the process of importing details of raffle entrants onto the Sustrans Donorflex database (online, by telephone and postal entries) checks will be carried out that will look for multiple entries by the same individual and also see the amounts paid. The maximum amount we will allow someone to pay online is £60 / 60 tickets. Spot checks are also carried out every 2-3 days whilst the campaign is live.
All relevant sources of information will be used to identify customers at risk of problem gambling.
To self-exclude individuals need to contact the Sustrans Supporters Team on 0300 303 2604 or email firstname.lastname@example.org.
Individuals who have self-excluded will have their record flagged on the Sustrans Donorflex database and will not receive any further marketing concerning the Sustrans Raffle unless they specifically request to receive it in the future.
Staff are trained in self exclusion and will signpost counselling and support services.