Face to face fundraising at Sustrans

You make things happen

Face-to-face fundraising is a cost-effective way for us to raise much-needed income to make it easier for people to walk, wheel and cycle.

Thanks to the kind generosity of our supporters, we’re able to connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute.

Read about the impact our supporters make

Where will you find our fundraisers

Fundraising on the National Cycle Network only, we have teams working in Devon and Cornwall, Brighton, Bristol, Bath, Cardiff, London, York, Manchester and Glasgow.

How we work

All of our face-to-face fundraising activity is managed by the Sustrans fundraising team.

Our in-house face-to-face fundraisers are contracted through our third-party recruitment agency Inspired People.

We expect all of our fundraisers to work to a very high standard and inline with the Fundraising Regulators Code of Fundraising Practice.

We ensure they receive extensive training before getting out on the Network to speak with members of the public about our work.

Frequently asked questions

• How do I recognise a Sustrans fundraiser?
• Do face-to-face fundraisers accept cash?
• Is it safe to give my bank details to a fundraiser?
• Who can I speak to about your face-to-face fundraising activity?

How do I recognise a Sustrans fundraiser?

Sustrans fundraisers wear green jackets, grey fleeces and grey or green t-shirts with the Sustrans logo and Sustrans photo ID.

Do face-to-face fundraisers accept cash?

No, our fundraisers aren’t allowed to accept cash. Our fundraisers are trained to only take donations through Direct Debit, this ensures maximum security for our supporters when donating.

Is it safe to give my bank details to a fundraiser?

All of our fundraisers are trained thoroughly to ensure they are compliant with GDPR. The devices we use to sign up new donors use an encrypted system to ensure maximum security.

One of the benefits of donating via Direct Debit is that you are protected by the Direct Debit Guarantee. This means if there’s an error with your direct debit then you’re entitled to a full and immediate refund.

Who can I speak to about your face-to-face fundraising activity?

If you would like to speak to us about our fundraising on the National Cycle Network, please speak to our Supporter Care team by emailing supporters@sustrans.org.uk or calling 0300 303 2604.

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