In and around train stations

lady getting on to a train with a bike

Attracting more people out of cars and onto sustainable modes of transport is vital to tackle road congestion, reduce carbon emissions and boost local economic growth.

Nearly a third of rail users and nearly half (47%) of those who drove and parked at the station, would like to use an alternative means of travel to or from the station

- Passenger Focus 2010, National Station Improvement Programme Final Report

Many cases suggest the time spent on a train counts for as little as 30% of overall journey time, therefore tackling journeys to and from the station is a massive investment to the Government, Network Rail, and train operating companies. It can also have an important impact on customer satisfaction, which is affected by journeys to the station.

Integrating train journeys with cycling, walking and bus journeys is an effective way to improve passenger satisfaction with the rail industry. Many customers’ opinion of rail travel is influenced by their experience of travelling to and from stations, as well as their experience of the station and the train journey. Investment could also increase rail patronage.

The different ways Sustrans works with train operating companies, Network Rail and local authorities to improve journeys to the train station include:          

  • Making forecourts safer and more pleasant.
  • Safe cycle and pedestrian access to the station - zebra crossings and cycle routes linking to the National Cycle Network and other networks.
  • Extra and visual cycle parking directly outside the station entrance.
  • Simple information detailing cycle routes, pedestrian routes and bus timetables/bus stop locations, such as Swindon’s active travel map
  • Station Travel Plans that detail the current travel arrangements and how this can be improved at the station. ATOC (Association of Train Operating Companies) has produced a pilot scheme and guidance on their website.

Read more about the Department for Transport funded Access to Stations LSTF project which helps to improve access to 20 stations. This covers cycle, walking and public transport to the station through infrastructure improvements as well as behaviour change measures.